Shipping policy

Shipment processing time

All in-stock orders are shipped on the same day, if ordered before 11am (excluding weekends/holidays).

Deliveries do not occur on weekends or holidays. If Dosey is experiencing a high volume of orders, we will let you know via email if there is a delay.

Shipping rates and delivery estimates

Shipping charges for your order will be displayed at checkout.

Orders are shipped from Dallas, Texas.

COURIER	EST DELIVERY TIME	ORDER	SHIPPING
DHL USA	2-4 business days	$0-$25	$5 USD
DHL USA	2-4 business days	$25+	FREE
USA EXPRESS	1-2 business days	$0+	$10
DHL CANADA	3-6 business days	$0-$25	$5 USD
DHL CANADA	3-6 business days	$25+	FREE
CANADA EXPRESS	2-3 business days	$0+	$10
DHL INTERNATIONAL	5-20 business days	$0+	$10 USD

 

Shipment confirmation and order tracking

Once your order has been shipped, an automatic email will be sent with shipment confirmation and tracking number. Please allow up to 24 hours for the tracking details.

Our goal is to deliver within the above mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local public holidays.

International customs, duties, and taxes

Dosey is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Dosey is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Cancelling or Modifying Order

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed.